skip to Main Content

Product Support

We hope to be able to help you with any product problems on this page.

Download our recent manuals, firmware updates, read frequently asked questions or contact our technical support.

Sentaz divider

Manuals

Quick Manual

English

Nederlands

User Manual

English

Sentaz divider

Firmware

Currently there are no new firmware updates available.

Sentaz divider

Troubleshoot / FAQ

Use the troubleshoot list below to resolve most common issues.

Tactile Signals

The Tactile Car Seat does not give any tactile signals when the system is powered

Read more

 

  1. Disconnect and reconnect the Tactile Display from the Vehicle Information System.
  2. Ensure that all cables (including extension cord) are connected and not damaged.
  3. Ensure that the Vehicle Information System gives enough power (according to technical specifications).
  4. Still not working? Consult technical support.

The Tactile Car Seat does not give tactile signals when expected

Read more

 

  1. Ensure that all cables (including extension cord) are connected and not damaged.
  2. Check if the Tactile Car Seat is switched on from the Vehicle Information System.
  3. Disconnect and reconnect the Tactile Display from the Vehicle Information System.
  4. Still not working? Consult technical support.

One of the vibration motors is not working when expected

Read more

 

  1. Disconnect and reconnect the Tactile Car Seat from the Vehicle Information System.
  2. Still not working? Consult technical support.

Sentaz divider

Technical Support, Customer Support & Repairs

If any problems occur during use, use the troubleshooting list or manuals to find a solution for the problem.

 

For technical support, contact us at support[at]sentaz.com

Back To Top